Customer Care Policy

If there’s anything we care about more than gardening and plants, it’s our customers. We are dedicated to quality plants and quality customer service.

We believe we stand behind both with our Retail Guarantee Policy:

  • Effective 2016 all hardy trees and shrubs (nursery stock) are sold with a 1 year 100% guarantee. Replacement value will be determined via a validated return and proof of damaged or dead merchandise. (All purchases made in 2015 will be honored).
  • Replacement value may be redeemed one time only and within 1 year of initial purchase.
  • Receipt or Proof of Purchase must be present.
  • 30 day full unconditional guarantee on annuals and perennials, if you are not satisfied.
  • Farm installation is 100% of the retail price, $100.00 minimum plant purchase.
  • Does not cover B&B Christmas trees or any plant material overwintered in a container.
  • Replacement value can only be issued against original purchase price.

Only Loyalty Members will be eligible for guarantee.