Guarantee Policy*
Our customers are our greatest asset. The Farm at Green Village grew into the business we are today based on our loyal customers. Did you know that all of our Trees, Shrubs, and Perennials come with a 2 year –100% guarantee* for our Rewards Customers when you plant with Bumper Crop®? Additionally, our pottery comes with a 1-year guarantee, while our houseplants have a 6-month guarantee. If anything has died since it was purchased, we will issue a store credit to get you a suitable replacement. Bring the product back within the guarantee timeframe, and we will do our best to get you exactly what you need. All purchases, large or small, are equally important, but above all customer satisfaction means the most to us.
In order for us to assist you better, please bring in pictures or pieces of a plant and we will do our best to solve any issue. Emailing pictures to info@thefarmgv.com is also acceptable.
- Receipt/Proof of Purchase required with photos
- Guarantee value determined from original purchase price
- Plants purchased on sale are guaranteed to sale value
- Plants purchased with store credit/replacement value are not guaranteed
- Landscapers/Design Professionals/Contractors void all guarantees
- Pottery/Statuary, Balled/Burlapped plants, Delivered Goods, and Special Order products may incur a 20% restocking fee
- Plants in above-ground containers are not included in the guarantee.
Deer/Animal Resistant Recommendations: Nothing is deer or animal proof. Some plants are more resistant than others, but nothing is guaranteed safe from animals.
*Guarantee policy only applicable for Retail Rewards Customers. Restrictions apply for commercial vendors, Master Gardeners, and Garden Club Members.
Want a 2 year-100% guarantee?
