Our customers are our greatest asset. The Farm at Green Village did not grow into what we are without such a great customer base. Did you know that all of our trees and shrubs come with a 2 year-100% guarantee for our Retail Rewards Customers? If anything is unsatisfactory or has died over the year since it was purchased, we will issue a store credit to get you a suitable replacement. Did you purchase something that just doesn’t fit? Or you weren’t happy? Bring the product back and we will do our best to get you exactly what you need. All purchases, large or small, are equally important, but above all customer satisfaction means the most to us.
In order for us to assist you better, please bring in pictures or the entire plant and we will do our best to solve any issue. Emailing pictures to firstname.lastname@example.org is also acceptable.
- Receipt/Proof of Purchase required
- Guarantee value is issued as a store credit, value determined from net purchase price (after any discounts, coupons or offers)
- Plants purchased with store credit/replacement value are not guaranteed
- Landscape/Design/Contractor professionals void all guarantees
- Pottery/Statuary, Balled/Burlapped plants, Delivered Goods, and Special Order products may incur a 20% restocking fee
- Plants in above-ground containers are not included in the guarantee.
Deer/Animal Resistant Recommendations: Nothing is deer or animal proof. Some plants are more resistant than others, but nothing is guaranteed safe from animals.
*Guarantee policy only applicable for Retail Rewards Customers. Restrictions apply for commercial vendors.
*Buxus/Boxwood are exempt from the guarantee due to boxwood blight in the region.