Return Policy
Customers may return eligible products within 14 days of purchase for a full cash/credit refund, provided the items meet the return conditions:
- Items must be returned in original condition (not planted or used, and in its original container with tags).
- A receipt or proof of purchase is required if not purchased under a Retail Rewards Member
- Items will be refunded at original purchase price.
- Items returned after the 14 days, and within 30 days, will only be given store credit. After 30 days see our Guarantee Policy.
- Loyalty Points/Bonus Bucks/Rewards point value based on returned item(s) will be returned to the Retail Rewards Member account after the next posting date.
Exclusions:
- Coupons are one-time use, have no monetary value and are not returned.
- Clearance items are not eligible for return.
- Custom Orders* are not eligible for full return.
- Items needing pick up by our drivers will incur a delivery fee charge and may incur a 20% restocking fee.
- Custom Made Orders** are not returnable.
* Custom Orders constitute an item obtained according to customers’ specific requirements rather than the standard and/or in-stock items (trees, perennials and shrubs)
** Custom Made Orders are items hand-made per customer request and are not eligible for return.